Crisis Support
Crisis Support
If you are in a crisis and need urgent help there are organisations that can help and remember that there is always someone you can talk to. Please find some options listed below:
If you need to get help
- Call your GP surgery. If it is out of their usual hours you will be redirected to the out of hours service.
- Call 111 if you require urgent medical advice and cannot wait for a GP appointment. The adviser should be able to direct you to the best place for care and treatment. For more information visit https://digital.nhs.uk/services/nhs-111-online
- Call 999 in a medical emergency, following a life-threatening accident or if you feel your life/the life of others is at risk
24 Hour helplines
Community Advice and Listening Line(C.A.L.L)
- call 0800 132737 (open 24 hours a day, 7 days a week)
- text help to 81066
- visit www.callhelpline.org.uk
Free confidential listening and emotional support service, information and literature on mental health and related matters for people in Wales/ Anyone concerned about their own mental health or that of a friend or relative can access the service.
The Samaritans
- Call 116 123 (open 24 hours a day, 7 days a week)
- jo@samaritans.org
- visit www.samaritans.org
Free confidential emotional support to anyone experiencing feelings of distress or despair including those which may lead to suicide. Face-to-face meetings at local offices.
Mind Infoline
- Call 0300 123 3393 Monday – Friday, 9am-6pm)
- text 86463
- visit www.mind.org.uk
Free confidential advice on a range of mental health issues.
The Silver Line
- Call 0800 470 8090 (open 24 hours a day, 7 days a week)
- visit www.thesilverline.org.uk
Meic Cymru
- Call 0808 802 3456 (8am –midnight, 7 days a week)
- text 84001
- visit www.meiccymru.org – online chat available
Free advocacy, information and advice helpline for children and young people under 25.
Papyrus
- Call 0800 068 4141 (open 24 hours a day, 7 days a week)
- visit https://www.papyrus-uk.org
Free confidential helpline for people under 35 with thoughts of suicide and those supporting them
Staying Safe
Visit this website developed by people with lived experience for help and guidance on staying safe when struggling with thoughts of suicide or self harm.
Wales Drug and Alcohol Helpline
- Call 0808 808 2234
- Text DAN to 81066
- visit https://dan247.org.uk
A free and bilingual telephone drugs helpline providing a single point of contact for anyone in Wales wanting further information or help relating to drugs or alcohol
Wales Dementia Helpline
- Call 0808 808 2235
- Text help to 81066
- visit https://www.callhelpline.org.uk/dementia-helpline.asp
The helpline offers emotional support to anyone, of any age, who is caring for someone with Dementia as well as other family members or friends.
The service will also help and support those who have been diagnosed with Dementia.
GamCare-Gambling Help
A free and bilingual telephone drugs helpline providing a single point of contact for anyone in Wales wanting further information or help relating to drugs or alcohol
English 
Welsh 
Arabic 
Bengali 
Gujarati 
French 
Hindi 
Polish 
Spanish 
Urdu